Business Systems Analyst
CACI
Chantilly, VA
July 2024 to present
Department of Defense - Department of Air Force (DAF)
• elicit and document requirements and use cases for the Air Force EITaaS CMDB initiative
• coordinate efforts of architecture, development, and QA teams (CACI, vendor, and DOD/DAF)
• develop and manage concordance mapping DOD/DAF legacy data to ServiceNow data model
Business Process Analyst
Huntington Ingalls Industries
Washington, DC
August 2023 to July 2024
Department of Defense - Defense Security Cooperation Agency
• defined, documented, and implemented requirements-gathering process for DSCA Information Management & Technology (IM&T)
• integrated Scaled Agile practices into existing waterfall processes
• elicited, documented, and managed business/technical requirements
• developed and maintained Lean-Agile Center of Excellence SharePoint site
Agile Coach
PotomacWave Consulting
Alexandria, VA
June 2022 to August 2023
Department of State - Office of Consular Systems and Technology
• fostered SAFe® adoption at the Department of State, providing guidance to Agile Release Trains
• developed and presented training materials and conducted SAFe Agile seminars for federal and contractor personnel (e.g. – Agile Essentials, Feature Writing)
• consulted with CST Tools team on data modeling to facilitate migration from IBM Jazz/Engineering Workflow Management to Jira
• identified, raised, and managed program risks
Business Analyst
Improvix Technologies
Reston, VA
Dec 2021 to June 2022
Department of State - ExecTech
• provided custom program development and IT services to Secretary and Under Secretaries
• facilitated morning status meeting; generated and distribute Morning Report
• facilitated and documented stakeholder requirements meetings
• technical writing; created, reviewed and edited contractor and government deliverables
• project management
• liaised with State department divisions to facilitate data sharing
Sr. Principal Engineer Systems
Peraton
McLean, VA
Feb 2021 to Dec 2021
(by acquisition of Northrop Grumman Federal IT Services)
Business Process Analyst - Department of State - Consular Systems & Technology
• supported modernization program, consolidating and enhancing dozens of domestic and global systems and processes
• led requirements gathering with internal and customer stakeholders
• developed UAF system models, use case, and additional client deliverables
• conducted fit-gap analysis of COTS software
Sr. Principal Engineer Systems
Northrop Grumman
McLean, VA
Aug 2019 to Jan 2021
(by acquisition of the Unisys ADIS contract)
Business Process Analyst - Department of State - Consular Systems & Technology
• responsibilities listed in Peraton section above
Business Systems Analyst & Scrum Master - Department of Homeland Security - Customs & Border Protection
• led requirements gathering with internal and customer stakeholders for the Arrival Departure Information System (ADIS)
• liaison with Office of Field Operations and Office of Information Technology government leads, as well as additional system stakeholders (e.g. - FBI, SEVIS)
• Agile story development, backlog grooming, business and technical documentation, process improvement, initiative planning and management
IT Specialist
Unisys
Alexandria, VA
Nov 2018 - Aug 2019
Business Systems Analyst & Scrum Master - Department of Homeland Security - Customs & Border Protection
• responsibilities listed in Northrop Grumman section above
Senior Business Analyst
Association of American Medical Colleges
Washington, D.C.
Jul 2014 - Nov 2018
• BA/PM for Enterprise Applications group, focused on documenting and implementing Salesforce and SharePoint solutions
• BA for organization-wide eCommerce 3.0 and intranet portal initiatives
• BA and scrum master for high-visibility Convey initiative, a cloud service supporting financial disclosure for the scientific and academic communities (convey.org)
• co-convener of the AAMC Business Analyst Community of Practice
• BA team lead for re-engineered business-critical MyERAS and DWS apps ((http://aamc.org/eras)
Senior Business Systems Analyst
Liberty Mutual Insurance
Boston, MA
Febr 2013 - Jul 2014
• provided development and support for the OBIEE HR Analytics platform
• created Agile story, Use Case, Business Requirement and Testing documentation
• HR Technology lead for report migration from Oracle Discoverer to OBIEE and BI Publisher
• Workforce Reporting lead for HR Globalization initiative
Senior Business Systems Analyst
State Street Global Advisors - Interactive
Boston, MA
May 2011 - Feb 2013
• for domestic and international investment funds, developed functional technical specifications for printed and online fact sheet publication for State Street funds
• project manager for smaller development projects, managing local and offshore technical resources
• data entry form design creation, ETL specifications & programming
• managed, extended and applied the product reference data model
Business Analyst Consultant / Principal Systems Analyst
Fidelity Investments
Boston, MA
May 2005 - Apr 2011
Portfolio Advisory Services / Legal Enterprise Services
• project manager and business analyst for legal EDMS implementation; developed document taxonomy;
managed local, offshore and third-party resources
• managed multiple small and medium-sized development projects with UI, middleware and mainframe components
• legal department subject matter expert for business report development
• developed use case, business requirement and testing documentation
• provided department-wide classroom and 1:1 training
• developed business analysis standards to drive consistent, successful results
• facilitated JAD/JAR sessions with business and technology personnel
• developed and managed test procedures for upgrades to proprietary CRM software
Consultant
IBM / PricewaterhouseCoopers
Boston, MA
May 2000 - May 2005
(IBM acquired PwC Consulting in October 2002)
• lead analyst and developer for Siebel CRM implementations
• formed, mentored and managed teams of business analysts and developers
• reviewed and revised client call center / customer support processes to increase efficiency
• evaluated client data store silos; proposed and defined consolidated data warehouse
• developed APIs between Siebel and legacy systems
• reviewed pharma implementations to ensure 21 CFR Part 11 compliance
Consultant
PricewaterhouseCoopers (Canada)
Toronto, Canada
Sep 1998 - Oct 1999
• lead Visual Basic developer for Siebel CRM implementations
• consultant for Siebel testing
• developed and implemented VB code configuration standards
• created custom project management application for issue tracking and resolution
Programmer Analyst
Bulloch Systems (now Entertainment Partners Canada)
Toronto, Canada
Jun 1995 - Sep 1998
• requirements analysis, application design, data modeling, programming
• implementation and support of custom CRM, invoicing, sales and box office applications
• developed RFP responses; new clients included Ontario Media Development Corporation, Writers Guild of Canada
• project manager for custom application development initiatives
• conducted organization-wide system software and hardware upgrades
• provided in-house and client training and support
Instructor
Centennial College
Toronto, Canada
Sep 1994 - Aug 1996
• developed and taught courses in User Interface Design, UNIX, web design
Litigation Attorney
Koskie Minsky
Toronto, Canada
Mar 1992 - May 1993
• practiced commercial and construction law litigation
• conducted examinations for discovery
• drafted pleadings, litigation documents and legal research memoranda